無論資訊科技怎樣發達、手提電話應用程式怎樣先進，在很多情況我們也需要親身與顧客服務員直接對話，處理一些較為繁複以及多步驟的特殊情況。這個時候我們的英文語句是否充足?預備好這個英文對話挑戰?
C: Client 客人 S: Customer Service Officer 客戶服務專員
C: Hi! I had made a purchase of a red-coloured jacket and a pair of jeans4 from your online store last Friday. I have just received the parcel delivery from your store. 你好！我上星期五從你們的網上商店購買了一件紅色外套及一條牛仔褲。我剛剛收到了包裹。
4 褲子 (pants)、牛仔褲 (jeans) 和眼鏡 (glasses) 前均需加上量詞一對 “a pair of”，因為褲子有一對褲管，而眼鏡有一對鏡片。
S: What seems to be the problem? 請問有甚麼問題？
C: The pair of jeans I had ordered was size 34 but the one I received was size 41. It’s not the one I’d ordered. Also, I can’t find my jacket inside the parcel! 我下單的牛仔褲是34碼，但我接收到的卻是41 碼。這不是我所要的。而且我在你的包裹 (parcel) 中看不見我訂購的外套！
S: We apologize for the mistakes. Can you return the jeans to us and we will deliver to you the right one together with the jacket. We will pay for the postal fee and you don’t need to pay a dime5. 我們為此道歉。你可以寄回有關牛仔褲給我們嗎？我們會將連同外套及正確尺碼的牛仔褲寄給你。我們會支付有關郵費而你不需要支付任何費用。
**1 dime 相等於北美的 1毫。 “Don’t need to pay a dime” 付任何金錢。
C: Okay, then. 這個可以。
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