無論在那一個行業, 有很多時候會面對不同客人的電話查詢- 一些基本的對答是在所難免的; 這裏將提供一些基本的營業服務電話對答。無論處理有關查詢及相關疑問都可以從這裏出發. (假設你在網上刊登你的廣告服務 (e.g. 修甲 (nail-polish services) / 家居維修 或 送貨服務 (delivery services) 或在你工作的公司裏接聽到有關電話查詢時, 簡單的電話禮儀及相關回覆語)
Caller: Hi, Can I speak to Charles please? 我可否與 Charles 對話?
Receiver: Yes, speaking / Yes, this is he. May I know who’s calling please? (對! 我是。請問是誰?) Sorry, he is not available at the moment. Would you like to leave a message 對不起，他暫時未能接聽，你願意留下訊息嗎?
Caller: Yes, my name is Julian Temple. I read your post yesterday (我昨天看見你的廣告) and would like to know more about your service provided (想知道更加多你的服務範圍). / Can you tell me more about your company and your products / services. (你可以告訴我關於你的公司給你的服務嗎?)
Receiver: Thanks for calling! We are a _____________________________. Our service include.........我們的服務包括 / we specialised in 我們專門於 ......... / Our product is.........
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